Hamad Medical Corporation’s (HMC) Hospitality Department has been recognised by the International Organization for Standardization (ISO) and awarded the ISO 9001:2015 certification for its quality management system.
A quality management system is the organisational structure, responsibilities, processes, procedures, activities, capabilities, and resources that are needed to ensure patients are provided with a consistently high-quality product and service, and in turn increased levels of satisfaction.
With nine sub-departments and a corporate office, HMC’s Hospitality Department is the healthcare organisation’s largest department. It offers services to all HMC hospitals and administration sites 24 hours a day, seven days a week. Its scope of service, which is vital to the operation of HMC, includes shuttle bus services, laundry, photocopying, courier and mail services, security and catering. An organisation becomes ISO 9001:2015 certified by developing, documenting, and effectively implementing its quality system to meet the requirements of the standard and then successfully completing an audit by a third party registrar.
“We are glad that the Hospitality Department has been recognised by the ISO. We worked towards achieving the ISO 9001:2015 standard as a means to unify the various departmental functions and ensure high standards throughout. This is in line with HMC’s mission of ensuring all its hospitals and services meet the highest quality standards at all times. I congratulate the hospitality team for this achievement which is a demonstration of their commitment to consistently achieving the best in class industry standards for each of our hospitality services,” said Hamad Al Khalifa, HMC’s Chief of Healthcare Facilities.
Key benefits of achieving the ISO 9001:2015 standard include, enhanced customer satisfaction and improved customer loyalty, improved communication, planning and administration processes, flexible and fast response times, integration and alignment of internal processes leading to increased productivity and results, enhanced business performance and better cost management, increased credibility in the market and lower costs and shorter cycle times through effective use of resources.
