Doha, Qatar: As part of the Ministry of Municipality’s continued achievements in institutional excellence and service quality, the Ministry has received four-star recognition from the European Foundation for Quality Management (EFQM), represented by Doha Municipality.
This recognition is among the highest levels of institutional excellence globally and reflects the maturity of its institutional framework and the efficiency of its performance in delivering municipal services in line with international best practices.
On this occasion, Eng. Jamal Matar Al Nuaimi, Director General of Doha Municipality, stated that “this achievement embodies the tangible progress achieved by Doha Municipality within an integrated institutional framework, and reflects our commitment to applying best practices in service quality and enhancing municipal performance efficiency.
It also affirms our dedication to developing a sustainable service environment that responds to community needs and contributes to improving quality of life.”
Doha Municipality underwent an external assessment in accordance with the EFQM 2025 Excellence Model, conducted by EFQM.
The assessment covered three main pillars—Direction, Execution, and Results—and included seven core criteria and 32 sub-criteria spanning purpose, vision and strategy; organisational culture and leadership; stakeholder engagement; sustainable value creation; performance and transformation leadership; stakeholder perceptions; and strategic and operational performance.
The EFQM model is considered one of the most professional global frameworks for measuring institutional performance. As part of this journey, a range of training programmes were implemented across the Ministry.
