Doha: Qatar has confirmed the adoption by the leadership of a strategic plan for the management of state affairs and delivery of services to citizens and residents through implementation of strategies in various sectors to establish justice, equality, equal opportunities and protecting human rights and public freedoms.
This came in a speech by Noor Al Sada, Second Secretary at Qatar’s Permanent Mission to the United Nations Office and other international organisations in Geneva during a panel discussion on good governance of public service, as part of the 30th session of Human Rights Council.
In recognition of close relationship that links public service and the promotion and protection of human rights, Qatar, represented by the Ministry of Labour and Social Affairs, has approved a training and continuing education policy for employees and education in customer service and respect of human rights to build and develop public services characterised by professionalism, accountability and transparency as the essential elements of good governance, Al Sada said.
The ministry is working to promote social accountability in public service through the use of modern electronic systems in the management of customer requests, access to them and explore their views on the quality of services provided to them, she said. The ministry is also working to involve beneficiaries of its services in planning and management of services to achieve the principles of participation and transparency, Al Sada said.
What distinguishes Qatar’s adoption of a human rights-based approach in public service is the establishment of the Administrative Control and Transparency Authority, a watchdog on the government’s performance to contribute to the achievement of the highest integrity and transparency indicators in the civil service sector and combat corruption in all its forms and manifestations, she added. QNA
Doha: Qatar has confirmed the adoption by the leadership of a strategic plan for the management of state affairs and delivery of services to citizens and residents through implementation of strategies in various sectors to establish justice, equality, equal opportunities and protecting human rights and public freedoms.
This came in a speech by Noor Al Sada, Second Secretary at Qatar’s Permanent Mission to the United Nations Office and other international organisations in Geneva during a panel discussion on good governance of public service, as part of the 30th session of Human Rights Council.
In recognition of close relationship that links public service and the promotion and protection of human rights, Qatar, represented by the Ministry of Labour and Social Affairs, has approved a training and continuing education policy for employees and education in customer service and respect of human rights to build and develop public services characterised by professionalism, accountability and transparency as the essential elements of good governance, Al Sada said.
The ministry is working to promote social accountability in public service through the use of modern electronic systems in the management of customer requests, access to them and explore their views on the quality of services provided to them, she said. The ministry is also working to involve beneficiaries of its services in planning and management of services to achieve the principles of participation and transparency, Al Sada said.
What distinguishes Qatar’s adoption of a human rights-based approach in public service is the establishment of the Administrative Control and Transparency Authority, a watchdog on the government’s performance to contribute to the achievement of the highest integrity and transparency indicators in the civil service sector and combat corruption in all its forms and manifestations, she added. QNA
