DOHA: Hamad Medical Corporation’s (HMC) Internal Medicine Clinic handles around 1,000 patients per month, and coordinates patient referrals from all general hospitals, Qatar Biobank, Hamad General Hospital (HGH) Emergency Department and HMC Mobile Doctors.
A survey among patients shows that over 90 percent of respondents would recommend the clinic to family and friends and their overall satisfaction rate was between 98 and 100 percent.
The clinic marked its one-year anniversary this week. The service, part of HGH, provides follow-up care for patients and was established to help streamline outpatient appointments at the country’s largest hospital. It also takes appointments from other HMC facilities.
The clinic, within Hamad Bin Khalifa Medical City, focuses on providing high-quality, accessible care to patients with chronic co-morbidities in an outpatient setting, and is an important component of HMC’s ongoing transformation of its clinical services.
HGH Medical Director, Dr Yousef Maslamani, thanked staff for efforts during the course of the year in successfully implementing the new service.
“The clinic has established within HMC new practice models, systems and tools to enhance continuity of care for patients affected by chronic illness and has been particularly successful in utilizing subspeciality services when patients are affected by more than one disease. Staff have implemented the new model well, and the clinic and patients have benefitted greatly as a result,” he said.
The clinic is staffed with doctors, nurses, pharmacists and administrators, and has been designed to minimise the movement of patients, who receive all care in the same examination room, with clinicians moving around the patient.
Features include co-location of outpatient and key support services, including treatment rooms, pharmacy and laboratory services.
Closer collaboration between care providers across multiple services is designed to enhance overall patient experience. The clinic represents a new approach to HMC’s chronic disease management care services by seeking to reduce patient waiting time and enrich patient experience and their clinical outcomes.
The Peninsula
