The Communications Regulatory Authority (CRA) has alerted all consumers to ensure that they are familiar with their service provider’s roaming packages and services if they plan to use their Qatari SIM cards aboard.
Both service providers in Qatar have products catering to travelling consumers but it is the consumer’s responsibility to understand the related terms and conditions such as the cost of the roaming services and the process to monitor usage. In addition it is important to check before travelling if their service provider offers roaming service in the destination country.
“CRA typically receives a high volume of complaints from consumers related to roaming following the holiday season. CRA strives to help consumers make informed decisions when using roaming packages and services available to them when travelling out of the country. If consumers have any unresolved complaints with their service providers CRA is available 24/7 through its hotline 103 and mobile app ‘Arsel’. However, it’s still important for consumers to stay informed."
