DOHA: The Public Works Authority (Ashghal) has launched an integrated internal call centre for its employees.
The shared services contact centre enables employees to access its all services by contacting a sole entity. It receives staff calls, responds to their inquiries, meets their requests and follows up with them.
Services include receiving requests and inquiries related to the Human Resources Department — salaries, leave, allowances, exit procedures, training courses, official duties, and others.
The centre handles all IT requests and inquiries such as hardware requests, requests to extend and repair networks, as well as requests to activate applications adopted in Ashghal and other services.
It receives calls regarding government housing, furniture allowance expense, financial approvals, payment requests, office furniture orders, access and exit cards, vehicles parking, guests housing, and all services provided by the General Services Department.
The centre aims to save employees’ time and effort, provide immediate response to their inquiries and follow up on request to ensure it is managed as swiftly as possible, Ashghal said yesterday. The Peninsula
