Doha, Qatar: The Ministry of Communications and Information Technology (MCIT) and the General Tax Authority (GTA) have released a joint white paper on the digital transformation of the ‘Dhareeba’ portal. The white paper highlights the progress made in digitising tax services in Qatar and outlines a forward-looking vision to further enhance the platform’s efficiency.
This includes facilitating electronic declarations and payments, issuing tax certificates, and offering additional services that improve the way individuals and businesses securely and effectively interact with government services.
The white paper also showcases the key benefits achieved by the Dhareeba portal since its launch in 2020. It has significantly simplified tax-related processes, including taxpayer registration, filing, and payment. According to the data presented, users of the portal saved approximately 300 minutes compared to traditional methods, a testament to the effectiveness of digital transformation in saving time and effort.
Mashael Ali Al Hammadi, Assistant Undersecretary for Digital Government Affairs at MCIT, stated: “This joint white paper on the Dhareeba portal is a significant step that highlights Qatar’s progress in digitizing government services and the positive impact of digital solutions on operational efficiency and the taxpayer experience. These efforts reflect the Ministry’s commitment to promoting integration among government entities and adopting data- and analytics-driven best practices, all in alignment with the Digital Agenda 2030, which aims to build a smart, efficient, and citizen-centric government.”
Ismail Mohammed Alsayed Almansouri, Deputy President for Support Services at GTA, said: “In line with the Authority’s vision to build a fully integrated, flexible, and reliable digital tax ecosystem that focuses on enhancing the taxpayer experience and promoting integration with other government entities, the ‘Dhareeba’ portal represents a major milestone in the delivery and management of tax services. It has become a leading model in simplifying procedures, improving operational efficiency, and offering a seamless, effective experience for both individuals and businesses.”
The white paper identifies Dhareeba as a cornerstone of Qatar’s national strategy for digital transformation in taxation, evolving beyond a simple electronic tool into a benchmark for public service delivery. Recent updates have notably enhanced digital security and user experience, resulting in a 94% satisfaction rate. The portal has also reinforced transparency in tax transactions and strengthened trust between individuals and government institutions.
As for future plans, the report outlines a shared vision to expand smart automation on the Dhareeba portal. This includes the application of artificial intelligence algorithms to improve the accuracy of tax operations and streamline communication with taxpayers. Planned enhancements also include the introduction of new services, such as submitting review requests for tax returns and receiving instant updates on transaction statuses.
This white paper is part of ongoing efforts to support Qatar National Vision 2030 and realize the objectives of the Digital Agenda 2030, as Qatar seeks to become a global leader in digital government by offering advanced agile services that meet the expectations of both individuals and businesses.
