The Qatar General Electricity and Water Corporation (Kahramaa) has announced the launch of a comprehensive customer satisfaction survey for 2023, to gauge the quality of services provided by the Corporation across Qatar.
This initiative is in line with the Corporation’s unwavering commitment to place the customers at the heart of its decision-making process, aiming to achieve and maintain the highest service standards.
Kahramaa’s statement, issued yesterday, emphasizes the importance of this annual, broad-based survey, stressing that it allows Kahramaa to stay abreast with the prevalent customer sentiments and to seek valuable feedback – to enable its relentless pursuit to enhance and improve the customer experience.
Moreover, it serves as an informative tool enabling Kahramaa’s staff to measure customers’ confidence in the services provided and ensure an efficient and streamlined workflow.
The Corporation has announced its plan to conduct the survey over an extended period from June until October 2023. In designing and disseminating the survey, Kahramaa has collaborated with Nielsen Consultancy, that is authorized to conduct the survey on behalf of the Corporation.
Manager of the Planning and Quality Department at Kahramaa Eng. Yousef Al Jaidah underscored the significance of the customer satisfaction survey as a cornerstone in guiding the Corporation’s strategies and projects.
Al Jaidah said: “Throughout the creation of this survey, we strived to establish a robust assessment system capable of measuring satisfaction levels in relation to all key services offered by Kahramaa, including our customer service centres, call centre, online platforms, mobile app, and other avenues of service delivery. Our aim is to acquire a holistic understanding of our success in meeting customer expectations and delivering services of the highest standard.”
