DOHA: The Ministry of Economy and Commerce has launched a survey on the services of car companies operating in the country yesterday. It will last for one week. Results of the survey will be made public.
The survey aims to interact with people to know their views about the services provided by car companies in a bid to improve the services, said the ministry in a release.
Respondents to the survey will be questioned whether they are happy with the prices of new and used cars. They will be asked also to view whether undesignated agents and showrooms provide accurate information about new and used cars and if dealers fulfill their commitment on car warranty.
After sale services of cars including repair, spare parts and warranty issues are also included in the survey.
The purpose of the survey is to know the views of the people about the prices of cars, repair services, garages and warranties mentioned in the guarantee booklet.
It also aims to evaluate the services provided by the car dealers in general like disclosure of the conditions of cars, recall process, time taken for repair of cars and providing alternative cars to the customers.
Ministry will analyse the result of survey with the help of experts and make it public.
Another purpose of the survey is to improve the performance of car companies to help it reach an international standard by removing the obstacles in the way of development and intensify the efforts of the Consumer Protection Department (CPD) to protect consumer rights.
The Peninsula
