The Public Works Authority (Ashghal) has launched its e-services portal, provided by Ashghal’s Customer Zone, which includes a range of 18 services and applications that can be easily reached and submitted by individuals and businesses.
They can reach through the portal (customerzone.ashghal.gov.qa). The Public Works Authority continues to implement its Customer Service Excellence Programme, which was launched in 2013 with the aim of developing the services offered to customers of all categories and facilitating access to these various services, said a statement.
Eng. Ali Abdullatif Al-Kuwari, Assistant Manager of Information Systems Department in Ashghal, stated that the e-services portal has an organised and accurate interface that enables customers, individuals or businesses, to easily access the services they need.
The services are categorised in lists based on their type, including: Roads Services, Drainage Services, Infrastructure Services, Complaints, Suggestions, and Enquiries lists, in addition to Notifications which are different from complaints in that they are not related to a personal matter but rather to anything that might cause a public hazard or damage. The application process is easy and fast; it only requires selecting the service and clicking on application’s icon, then filling the required fields of information.
In addition, documents can be uploaded and attached with the application to finish the process and submit complete applications electronically.
Eng. Ali Al-Kuwari added that the Roads Services include seven services and permits.
