A Vodafone retail kiosk at The Pearl-Qatar’s Medina Centrale.
Vodafone yesterday announced the launch of Bill Manager, an innovative product that ensures its Red Postpaid customers never receive a shocking bill again. Bill Manager does this by automatically giving customers the benefits of the best Local Data or Roaming products when they go out of bundle without customers having to activate those products in advance.
“Vodafone understands that the telecommunication needs and habits of customers in Qatar are fast changing as customers are using more and more data locally as well while travelling abroad. The Vodafone Bill Manager challenges the standard telecommunications practice of operators that expects customers to keep track of what is the best product to add, how to add it and when to add it. Bill Manager does all of that, without charging them anything extra and makes sure their bill is always optimised with no extra unnecessary charges,” said Mohamed Al Sadah, Chief Operating Officer, Vodafone Qatar.
For example, customers who start roaming in one of the 78 countries included in Vodafone Passport Pack and their roaming data or voice usage reaches QR100 which is the price of the Passport Pack, they will automatically receive 1GB data valid in 78 countries, 1GB additional data valid in the GCC countries and 100 Roaming Minutes valid for a week for absolutely no extra charge. If the customer consumes the data or minutes within a week, Bill Manager will give them the same benefits the moment their usage reaches another QR100 and so on.
As another example of local usage, if customers consume all of the local data allowance included in their plan and starts getting charged at the standard out of bundle rates then upon spending QR20, Bill Manager will automatically give customers 200 MB without additional charges which is equivalent to the benefit of a Smart Data Rate product. If the customer continues to consume local data and reaches QR60 in charges, Bill Manager will automatically add the benefit of QR60 mobile internet pack which gives the customer 1GB data. Bill Manager continues tracking usage levels giving benefits of 7GB data when a customer reaches QR100 and so on for all mobile internet packs.
“At Vodafone we believe customers should always be in control of their spend. We are the only operator in Qatar to offer all postpaid customers Smart Data Rate and Smart Limit services. Bill Manager is another first for our Red customers. It is possible for a postpaid customer to be charged over QR1000 for1GB of out of bundle data in Qatar. Now with Bill Manager this same customer will only ever pay QR60 for 1GB of extra data,” explained Mohamed Al Sadah.
