Doha: Qatar General Electricity and Water Corporation (KAHRAMAA) has announced the completion of its strategic Customer Database Update Project, which comes as part of its comprehensive plan for digital transformation and the development of public services infrastructure.
In a statement, KAHRAMAA said that this project represents key step in supporting the State's progress towards achieving the goals of Qatar National Vision 2030 and the 3rd National Development Strategy (NDS3), by enhancing operational efficiency and sustainability in the electricity and water sectors.
The project included updating more than 900,000 reading meters, verifying the accuracy of over 7 million records, and maintaining or replacing more than 13,000 service boxes. In addition, reviewing customer data has enhanced communication accuracy through updated customer profiles, ensured service delivery in line with the highest quality standards, and improved performance and network safety by detecting illegible connections and addressing damaged cables. These efforts contributed to improving network reliability and enhanced distribution system efficiency, ensuring the continuous provision of smart and reliable services to customers.
KAHRAMAA noted that this achievement reflects its commitment to raising customer satisfaction through innovative and integrated services that support Qatar's path of sustainability and innovation, while keeping pace with global trends in electricity, water and digital transformation.
The Corporation affirmed that this project constitutes a qualitative leap in strengthening network security and improving service efficiency, thereby contributing to the achievement of the National Development Strategy's objectives and consolidating Qatar's position as a leading country in applying smart and sustainable solutions.
This achievement crowns KAHRAMAA's continuous efforts to enhance its national responsibility and embodies its firm commitment to supporting the State's sustainable development strategies, contributing to building a more prosperous future for coming generations.
