An overwhelming 95 percent of customers were satisfied with the services of the Ministry of Interior last year which shows a significant improvement over the past three years.
According to data released by the Ministry, the total number of transactions through different departments of the Ministry of Interior last year was 71,565,367 , with a monthly average of 5,963,781 transactions and daily 198,793 transactions.
The average number of transactions per hour was 8,283 with 138 transactions every minute.
The Ministry’s statistics showed that the number of visa services was 6,857,124, while residency-related transactions reached 3,245,873. Entry and exit through the ports reached 18,583,651.
A total of 46,947 Police Clearance Certificates were issued last year along with 56,265 building permits.
Almost 90,694 vehicles were registered, 94,680 driving licences were issued and 972,007 vehicle technical tests were conducted during the year.
In order to simplify the procedures and save time and efforts of the service seekers, the Ministry had implemented many plans and strategies that included expansion of its services accessibility in different geographical areas of the state and transforming manual services to electronic services through Metrash 2 app or through the website of the Ministry, Hukoomi or self-service kiosks.
The number of electronic services was 47,948,796 which amounts to 67% of the entire transactions and the number of transactions through the service centres was 23,616,571 that marked 33%.
The efficiency of the services provided by the Ministry to the public is assessed through different mechanisms such as the public satisfaction survey, time calculation of each transaction, the level of impression and reputation with the service beneficiaries.
These efforts have helped in improving the efficiency of the services of the Ministry through its service centres in different localities of the State.
The total number of calls made to 999 in 2016 was 3,389,606 which included service requests to traffic, injuries, illnesses, complaints, enquiries, fire reports and other personal services.
Through Metrash 2, the total transactions were 2,267,698 with an increase of 75.3% compared to 2015, whereas the number of subscribers to Metrash2 app reached 303,527. As much as 96 services are now accessible through Metrash 2, by which the users can save their time and efforts to a great extent.
These steps taken by the Ministry are based on the concept of transforming to “a paperless ministry”. All sectors of the Ministry are doing their best to develop services through constant scientific studies, researches and statistics.
