Patients at the Sidra Medical and Research Center.
The Outpatient Clinic at Sidra Medical and Research Center has been recognised for patient satisfaction excellence seven months after opening the doors to its first clinics. Some 92% of the patients were fully satisfied with their experiences, according to the figures of regular internal patient satisfaction survey released yesterday.
The survey result is based on more than 7,000 appointments (or nearly 800 survey respondents) that have taken place at the Sidra Outpatient Clinics since May until December 2016.
“At Sidra, we pride ourselves on putting our patients at the heart of all we do. We are delighted with the results from our patient satisfaction survey, which is testament to Sidra’s ongoing vigilance and commitment to our patients and thanks to the skills and expertise of our diverse healthcare leaders and teams. We collect and transparently report on patient satisfaction at the Sidra Outpatient Clinic to ensure that we continuously deliver the best quality care and safety for our patients. This is an ongoing process as we gear up to open more services and clinics until the Outpatient Clinic becomes fully operational later next month,” said Peter Morris , Chief Executive Officer, Sidra.
Since May, Sidra has been collecting data and feedback from patients following their visits to the Outpatient Clinic. Through surveys, patients are asked to rate their experience on areas including the ease of their journey from home through to their registration at the clinic, the process of getting an appointment, rating the doctors and nursing teams, comfort in the hospital building and the quality of waiting room and hospital amenities.
Highlights from the patient feedback collected include, “The care we received was more than I imagined it would be. It was excellent and I hope they continue to keep up providing such great levels of care and service to patients” (about General Surgery), “Excellent care - I felt like a VIP!” (about Orthopaedics) and “The service provided was excellent. I have yet to experience better service in other facilities” (about the Ear, Nose and Throat Clinic). One patient, was so happy with the care she received from the Obstetrics team that she named her baby Sidra. “The team and staff at Sidra were exceptional. I really valued the attention and care that was given to me – and it seemed fitting that I name my baby Sidra - a beautiful name which is also mentioned in the Quran.”
“The feedback that we receive from each patient allows us to ensure that we are identifying any gaps and concerns immediately and making necessary improvements to enhance patient experience at Sidra. The high patient rating of our doctors, nurses and the services motivates us to work harder and to ensure we maintain the best possible standards of care. This is particularly critical as we attend to a higher volume of patients, ramp up more services including readying our main hospital for inpatient care and recruit for over 3500 clinical and administrative roles over the course of two years,” said Dr Abdulla Al Kaabi, Deputy Chief Medical Officer of Sidra.
Sidra successfully began the phased opening of its Outpatient Clinic in May 2016 with several paediatric outpatient clinics and services and also offers obstetrics care.
