DOHA: The World Innovation Summit for Health (WISH), a global initiative of Qatar Foundation (QF), in partnership with Imperial College London, held its third event in Leading Health Systems Network’s (LHSN) Safer Care Webinar Series: The CANDOR Process: Communication and Optimal Resolution on Tuesday.
The webinar focused on the application of CANDOR (Communication and Optimal Resolution) process, a principled approach health systems, institutions and practitioners can use to respond in a timely, thorough and just way to unexpected patient harm events.
It featured speaker Dr Timothy McDonald, Inaugural Chair of Anaesthesiology and Medical Director, Quality and Safety, Sidra Medical and Research Centre.
His research efforts have focused on the principled approach to quality, patient safety and medical-legal issues related to patient harm with an emphasis on the robust reporting of patient safety events, near misses and unsafe conditions. He was one of the lead architects for CANDOR tools.
The tools were created with support from US Agency for Healthcare Research and Quality, under the direction of Health Research and Education Trust, American Hospital Association.
Dr McDonald said: “The CANDOR process is a validated and tested comprehensive approach that integrates and enhances best practices from pioneering healthcare institutions for responding to harm.
“Tools associated with the CANDOR process are designed to create a learning environment where patient safety and quality are improved and patient harm events eliminated through transparency and improved communication; establish support systems for patients, families and caregivers when unexpected events occur; and reduce the need for accessing the legal system following unexpected events by optimal resolution.”
The Safer Care Accelerator Programme is part of WISH and Imperial College London’s LHSN initiative.The Peninsula
